Privacy Policy

We collect information that you provide directly to us, information collected automatically as you use the Site, and information from third parties.

Information you give us:

• Contact details such as name, email address, phone number, and shipping/billing address when you place an order or create an account.
• Order details, including products purchased, order value, and order history.
• Any information you submit through contact forms, customer support requests, or reviews.

Information collected automatically:

• Device and browser information, IP address, and approximate location.
• Pages viewed, links clicked, time spent on the Site, and referring website, collected through cookies and similar technologies.

We use the personal information we collect to:

• Fulfil and manage orders, including processing payments, arranging shipping, and providing order updates.
• Respond to customer service requests and communicate with you about your account or orders.
• Send you marketing communications about products, promotions, and updates, where you have consented to receive them (you can opt out at any time).
• Improve and maintain the Site, including troubleshooting, testing, and analysing how visitors use it.
• Detect, investigate, and prevent fraudulent transactions and other unlawful activity, and protect the rights and property of OBVSLY.
• Comply with applicable legal, tax, and regulatory obligations, including those relating to health supplement labelling and sale.

Like most websites, we use cookies and similar tracking technologies (such as pixels and web beacons) to operate the Site and to understand how it is used. Cookies are small data files stored on your device.

We use cookies for purposes including keeping items in your cart, remembering your preferences, measuring traffic and site performance through tools such as Google Analytics, and, where enabled, showing you relevant ads through tools such as Meta (Facebook/Instagram) Pixel.

You can usually set your browser to remove or reject cookies. If you choose to remove or reject cookies, this could affect certain features or services of the Site, such as remembering your login details or items in your cart.

We share your personal information with the following categories of third parties, only as needed to operate the Site and fulfil your order:

• Service providers who perform services on our behalf, such as our ecommerce platform (Shopify), payment processors, shipping and logistics partners, and customer support tools.
• Analytics and advertising partners, such as Google Analytics and Meta, who help us understand Site usage and, where you have consented, show relevant advertising.
• Manufacturing and regulatory partners, such as our manufacturer, where necessary for quality, safety, or regulatory compliance purposes.
• Legal and safety purposes — we may disclose information where required by law, to comply with legal process, or to protect the rights, property, or safety of OBVSLY, our customers, or others.

We do not sell your personal information to third parties for their own independent marketing purposes.

Payments made on the Site are processed by third-party payment processors (such as Razorpay, Shopify Payments, or similar providers). We do not store your full payment card details on our servers — these are handled directly by our payment processors, who maintain their own security and compliance standards (including PCI-DSS where applicable).

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law (for example, for tax, accounting, or regulatory purposes relating to the sale of health supplements). When we no longer need your information, we take reasonable steps to delete or anonymise it.

Depending on where you live, you may have certain rights regarding your personal information, which can include the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your personal information, subject to certain exceptions.
• Withdraw consent to marketing communications at any time, by using the unsubscribe link in our emails or contacting us directly.
• Object to or restrict certain processing of your information.

To exercise any of these rights, please contact us using the details in the "Contact Us" section below. We may need to verify your identity before processing your request.

The Site is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us so we can delete it.

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorised access, use, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

The Site may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of those third-party sites, and we encourage you to review their privacy policies before providing any information to them.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this page periodically.