Return Policy

We want you to be confident in what you buy from OBVSLY. Because our products are health supplements intended for consumption, we can only accept returns in the following cases:

• The product arrived damaged, defective, or leaking.
• The product is expired, or has less than 3 months of shelf life remaining, on arrival.
• You received the wrong product, size, or quantity.
• The package was tampered with or the safety seal was broken on arrival.

To be eligible, you must contact us within 48 hours of delivery with your order number and photos/videos clearly showing the issue.

For hygiene and safety reasons, we cannot accept returns or exchanges on products that have been opened, used, or where the safety seal has been broken, unless the product itself is defective or incorrect. Change-of-mind returns (e.g. you no longer want the product, or ordered by mistake) are not accepted once an order has been dispatched.

Sale items, bundles, and promotional/free gift items are final sale unless received damaged or defective.

To start a return, please email us at the address in the "Contact Us" section with:

• Your order number
• A description of the issue
• Clear photos or a short video of the product and its packaging

Our team will review your request and get back to you, usually within 1–2 business days, with next steps. Please do not send products back without confirming with us first, as unauthorised returns may not be processed.

Once your return is received and inspected, or once your claim is approved based on the photos/video you provided, we will notify you of the approval or rejection of your refund.

Approved refunds are processed to your original payment method (or as store credit, if you prefer) within 5–7 business days. Please note it may take additional time for your bank or payment provider to reflect the refund in your account.

For orders paid via Cash on Delivery, refunds will be processed via bank transfer or UPI — we'll request your payment details separately.

If you received a damaged, defective, expired, or incorrect item, we're happy to send a replacement at no extra cost instead of a refund, subject to stock availability. Let us know your preference when you contact us.

If a return is approved due to our error (damaged, defective, expired, or incorrect item), we will cover the cost of return shipping or arrange a reverse pickup at no charge to you. We do not accept change-of-mind returns, so return shipping costs for those do not apply.

You may cancel your order for a full refund any time before it has been dispatched. Once an order has been dispatched, it cannot be cancelled, but you may be eligible to return it under the terms above once delivered.

To cancel an order, please contact us as soon as possible with your order number.