Last updated: September 11, 2026
This Shipping Policy explains how Veloce Herbals Pvt. Ltd. ("OBVSLY", "we", "us", or "our") processes, ships, and delivers orders placed on www.obvsly.in.
Orders are typically processed and dispatched within 1–2 business days of being placed, excluding Sundays and public holidays. During sale periods or high order volumes, processing may take slightly longer — we'll let you know if there's a significant delay.
You will receive an order confirmation email as soon as your order is placed, and a shipping confirmation email with tracking details once it has been dispatched.
We currently ship across India. Estimated delivery timelines from the date of dispatch are:
Free shipping is available on orders over ₹999. Orders below this amount are subject to a flat shipping fee, shown at checkout before you complete your purchase.
Delivery timelines are estimates provided by our courier partners and are not guaranteed. Delays may occasionally occur due to weather, regional restrictions, courier delays, or other circumstances outside our control.
Once your order is dispatched, you'll receive a tracking link by email (and SMS/WhatsApp, if provided) so you can follow your package's progress. If you haven't received tracking information within 3 business days of ordering, please contact us.
Please double-check your shipping address, pincode, and contact number at checkout. We are not responsible for delays, misdelivery, or non-delivery caused by incorrect or incomplete address information provided by you. If you need to correct an address after placing an order, contact us as soon as possible — we can only make changes before the order has been dispatched.
At this time, we only ship within India. We're working on expanding to international shipping — check back here for updates, or contact us if you'd like to be notified.
If your order hasn't arrived within the estimated delivery window, or has arrived visibly damaged, please contact us within 48 hours of the expected delivery date (or of delivery, for damaged items) with your order number and, where relevant, photos of the damaged package. We will work with our courier partner to locate, replace, or refund your order as appropriate.
Our courier partners will typically attempt delivery multiple times. If delivery fails after repeated attempts (for example, due to an unreachable contact number or unavailability at the address), the order may be returned to us. In such cases, we will contact you to arrange re-shipment, which may involve an additional shipping charge.
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